AI Usage Policy

AI may help draft customer updates, summarise job facts, suggest next actions, extract structured data and improve workflow efficiency.

AI should not invent facts, make final commercial decisions, send customer messages automatically, or override deterministic business logic.

AI outputs are marked as AI-generated and should be reviewed by an appropriate user before they are used externally or as a final decision.

Keystone Site uses a server-side AI gateway so provider choice, model routing, cost controls and timeout handling stay under our control.